Reviews & Feedback

Our clinicians and subject matter experts have been outstanding advocates of the benefits that video brings. Here is a sample of their feedback, but the most important thing is that they increasingly use videos in their daily practice activities because they have seen the benefits, and in addition they continue to create new videos across to support their service delivery.

‘They look great thank you. I hope we use your services again in the future. It’s so easy’.

Dr Charlotte Hopkins, Clinical Director for Paediatrics, Barts Health, Whipps Cross Hospital

‘The ARCP videos look great and we are very impressed with your turnaround time!’.

Maria Wilkinson, Medical Education Manager, York Teaching Hospital NHS Foundation Trust

‘We commissioned the Duty of Candour video a few months ago to help educate staff on how they must meet these requirements and to help get the key messages in a 25 page policy across in an easy way.

We use the videos in training sessions, on our intranet, with GPs and on our e-learning package to name but a few.  Since introducing the video more people are aware of what they need to do and find the information easily digestible.

Since then we have been working with Health and Care Videos to produce some new videos. We find it a hassle free process from throwing ideas around to being presented with a script, which we wouldn’t have had time to write it ourselves.  H&CV have a really good understanding of the subject matter and produce a script that covers exactly what we want and is translated into easy to understand language.

We’ve yet to fully look through the H&CV library but will do soon as we definitely see the benefits of using video more and more within our Trust’.

Sarah James, North Devon Healthcare NHS Trust

“Using video allows us to deliver consistent messaging to a wider audience, whilst saving time and money for our organisation and for the people who would normally have to come to a training session. We can deliver online training, reaching more people and saving time for different staff groups as they don’t need to attend a course – they can simply watch the videos at a suitable time for them.

We have added videos to our website and direct staff to view them to aid their learning and also to explain processes within their work.  There are changes to legislation taking place, where organisations have a duty to make information more accessible to people with communication difficulties.

Video seemed the perfect solution to help show them how to make those changes and we’re already receiving positive feedback about them.”

Andrea Arnold, Speech and Language Therapist

“We use our videos every week in a group education session for our patients – after which we provide a link to the videos so that they can watch them again in their own time.

We’ve had some great feedback from people especially if they have been through the process before, telling us that it’s ‘exactly what happens’. This is great to hear.

The videos really help us to reinforce the information that we provide, in a consistent way. Being a visual aid, we’re not just telling our patients something – we’re able to show them, which helps them to understand what to expect.”

Berni Sullivan, Senior Physiotherapist – Trauma & Orthopaedics

“We currently use our videos in a number of ways – whether it’s in group education sessions, referring phone enquiries to the videos on our public website or using subtitled versions when attending open days to promote the work that we do. We also use the videos on a couple of staff intranets within the Trust.

Using the videos during group education sessions is extremely beneficial – both for the patients and their relatives and carers. They seem to make people face the reality of their situation. In other words, what a fall means, as well as educating them about how to avoid a fall. Patients can then re-watch any videos after the session using our public website.

The videos are short and sweet and get to the point. We know that a person’s attention span is limited to under 120 seconds so these videos work perfectly.”

Jane Reddaway, Falls Prevention Lead

“Video is a great medium to use as it enables us to be more compliant. Using these videos has changed the way that we train our staff across the Trust.

Giving increased accessibility for training and re-training staff, they can be viewed within the clinical setting during the working day. This has a big financial benefit for the Trust.”

Phillipa Hiles, Named Nurse for Safeguarding Children

“We do a lot of training and felt that video was a good way of effectively delivering this important message to staff who often find time constraints prevent them from physically attending a course. What’s more, we wanted to standardise the training format to enable us to roll out a similar programme to everyone who needs to be trained.”

Steve Blackburn, Specialist Community Nutritional Support Dietitian

“We use videos to help educate our patients about starting new treatments. Patients can then view them again at home should they want to. What’s more, we often recommend that they watch the video before calling our helpline as the answer is usually in the content, saving us time.

One video in particular covers what to expect when having a DXA scan. We’ve found that patients are often worried about having a scan as they believe that they may be enclosed inside the machine similar to the MRI scanner. This video shows them visually what to expect, giving them peace of mind.

Using videos is the way forward as we’re often bombarded with written information and people don’t want to read it. These videos are short and sharp and our patients like them as an information source.”

Chris Dixon, Lead Nurse, Rheumatology/Osteoporosis

“When a patient visits the hospital with a shoulder injury or after an operation they can feel vulnerable; they are receiving a lot of information regarding rehabilitation which can be overwhelming. Using videos to explain what they need to do, what exercises they should do and how to do them Is extremely useful. They can simply replay the video in the comfort of their own home and can watch it as many times as needed.

We have a number of videos that are aimed at helping our patients. These videos are embedded within our website and when the patient visits the hospital they are given a card with a QR code so that they can access the videos whenever they need to.”

Mr. Rangaraju Ramesh, Consultant Orthopaedic Surgeon