Torbay and South Devon NHS Foundation Trust Cardiology Department have removed the need for ALL Linq implant pre-assessment appointments, have reduced Angiogram pre-assessment outpatient appointments by 22% and saved 85% of nurse time all thanks to the effective deployment of video.
Angiogram – reduction of 6 hours to 1 hour of nurse time
Historically, pre-admission angiogram appointments were carried out by a Band 5 Nurse over 2 clinics and 10 one-to-one consultations each week, equating to over 6 hours of staff to patient contact time.
Health & Care Videos worked with Torbay and South Devon NHS Foundation Trust to produce the patient information video; ‘Having an Angiogram’
The video has been offered to patients to watch at home or for them to attend a group session where it is played on the TV screen.
22% reduction in out patients appointments – patients requested to watch the video at home.
Those that opted for the group session attend a 20 minute clinic (10 patients in attendance) and have time for questions and telephone support afterwards if needed.
85% reduction in nurse time each week – video used in a group session.
Linq Device Implantation – no requirement for any face to face pre-admission appointments
Torbay and South Devon NHS Foundation Trust investigated the possibility of performing these procedures more simply and at a lower cost, so worked on a service redesign for the implantation of the Linq Device to potentially reform the clinical standard operating procedure.
Working with Phil Keeling, Consultant Cardiologist, Health and Care Videos produced 2 Linq patient information videos.
1) A pre-procedure video to inform patients of what the Linq monitor is, its benefits and what to expect on the day of their procedure.
2) A post-procedure video that describes the use of the Linq activator and the MyCareLink remote communicator and tells patients how to set it up.
‘These videos have markedly improved the consent process and allowed us to cancel the pre-admission appointment with our arrhythmia nurses. We believe this service redesign for the implantation of Linq devices is a step forward and could easily be replicated in other hospitals within the UK and abroad’ Phil Keeling, Consultant Cardiologist
We are now working to use these videos, as well as 20 additional videos, in to a cardiology patient pathway app.
New videos currently in production include:
- 5 videos specifically relating to angioplasty
- 5 videos covering atrial fibrillation pre-assessment
- A 10-video series surrounding pacemaker device education, including 4 devices of varying complexity
Health and Care Videos have been working with around 40 specialty departments across the Trust who now have an impressive library of over 350 patient information videos. Over the last year the Trust videos have achieved in excess of 30,000 views.
Keep up to date with our current projects on Twitter @hcvlibrary and learn more about using our video libraries in your patient pathways.